Privacy Policy

Personal Information Protection Policy

Privacy Policy

Zhejiang Zhiqi Electronic Technology Co., LTD. (hereinafter referred to as “our company”) attaches great importance to the protection of personal information. Please read and understand this Personal Information Protection Policy (hereinafter referred to as the “Policy”) before submitting personal information to our company.

This policy describes how we process personal information, but it may not address all possible data processing scenarios. Information about the collection of product – or service-specific data may be published in the notices we provide at the time the data is collected.

1.Our commitment to the collection and use of personal information

Personal information referred to in this policy is all kinds of information about identified or identifiable natural persons recorded electronically or by other means, excluding information that has been anonymized.

We may also collect and use non-identifying information. Non-identifying information is data that cannot be used to identify an individual. For example, we collect aggregated statistics such as website visits. We collect this information in order to understand how users use our website, products and services. In this way, we can improve our services and better meet customer needs. We may, in our sole discretion, collect, use, process, transfer or disclose non-identifying information for other purposes. We do our best to separate your personal information from non-identifying information and use both separately. If personal information is mixed with non-identifying information, it will still be treated as personal information.

We promise to collect and use personal information in a lawful and reasonable manner.

We may use your personal information for the following purposes:

(a) Fulfilling your service request, including participating in online or offline activities; Make changes at your request or provide information you have requested (e.g. marketing materials for products or services, white papers); And provide technical support.

(b) to conduct data analysis and research to improve our products and services.

(c) Analyse business operational efficiency and measure market share.

(d) Troubleshoot errors if you choose to send us error or fault information.

(e) To protect the security of our products, services and customers or users, and to implement and improve our loss prevention and anti-fraud programs.

We collect personal information in the following ways:

(1) Such information is provided to us directly by you when you use our website, products or services, and when you interact with us, for example, when you create an account with us or contact us for support; Or we obtain it by recording how you interact with our website, products or services, for example, through technologies such as cookies, or by receiving usage information from software running on your device.

(2) We also collect information you provide to us and the content of messages you send to us, such as queries you enter or questions or information you provide in order to obtain customer support.

To the extent permitted by law, we also obtain information from public and commercial third-party sources, for example, we support our services by purchasing statistics from other companies.

The data we collect depends on how you interact with us, including the websites you visit or the products and services you use, including customer names, addresses, telephone numbers, fax numbers, email addresses, company (organization) names, job titles, and sales-related information (including rental and rental information), Installation and other services for our products (facilities, equipment and installations), as well as maintenance history (maintenance details, results, reasons for failure), etc.

When you use our products or services, you may be required to provide your personal information. In some cases, you may choose not to provide us with personal information, but if you choose not to provide us with personal information, we may not be able to provide you with relevant products or services, and may not be able to respond to or resolve your questions.

When using personal information, we will comply with the requirements of applicable law and process it on an appropriate basis of legality:

(1) Processing your personal information for the performance of the contract when responding to your service request;

(2) to provide you with relevant information that may be of interest to you based on your consent, such as information relating to our products, solutions and related services;

(3) When contacting you, conducting marketing or market research, processing your personal information for the purpose of improving our products and services, implementing and improving our loss prevention and anti-fraud programs, etc., we will do so on the basis of our legitimate interests or those of third parties. These legitimate interests include enabling us to more effectively manage and operate our business and provide our products and services; To protect the security of our business, systems, products, services and customers; We use personal information collected through our long-term product use safety inspection program to inform customers about inspections and to provide information about inspections and recalls; Internal management, compliance with internal policies and procedures; Other legitimate interests we describe in this policy;

(4) We may also process your personal information based on compliance and enforcement of legal obligations.

We do not use the personal information we receive from you for purposes other than those stated at the time we collected the information.

2.How does our company use cookies

To ensure the proper functioning of the Website, we sometimes store small data files called cookies on our computers or mobile devices. A Cookie is a plain text file stored by a web server on a computer or mobile device. The contents of a Cookie can only be retrieved or read by the server that created it. Each Cookie is unique to your web browser or mobile application. Cookies typically contain an identifier, a site name, and some numbers and characters.

The purpose of using cookies is to improve the user experience. With the help of cookies, the website can remember a single visit of the user (using session cookies) or multiple visits (using permanent cookies), and the information collected is used to calculate the number of visitors, the average time spent visiting the website and the usage rate of the website so that we can improve the website. We do not use cookies for any purpose other than those described in this Policy. You can manage or delete cookies according to your preferences. You can clear all cookies saved on your computer, and most web browsers have a feature to block cookies. You can set your browser to prompt you before receiving a cookie, and it is up to you to decide whether to receive the cookie or not. You can also set your browser to refuse to receive cookies, but this will prevent parts of some websites from functioning properly.

By using our website, you agree to the use of cookies as described above.

3.How do we disclose your personal information

In general, we will not disclose or provide personal information we receive from you to any third party without your prior consent, except in the following circumstances:

In cases where certain services are provided by our authorized partner, we may share your personal information with that partner as described in this policy. For example, when you inquire about our Group’s products, we must share your personal information with the relevant companies in the Group in order to solve your problem or arrange for them to provide services.

We are the representative office of multinational companies in China, which means that your personal information collected by us may be processed in the country where you use the products or services, in other countries where we or its affiliates, subsidiaries or service providers, business partners have an establishment, or be accessed from these countries. Data protection laws may differ in these countries. In such cases, we will take steps to ensure that the data we collect is processed in accordance with the requirements of this Policy and applicable law. This includes the use of various legal mechanisms, such as signing standard contractual clauses approved by the European Commission or requesting your consent for the cross-border transfer of personal information, or implementing security measures such as data anonymity prior to the cross-border data transfer, when the personal information of data subjects located in the EU is transferred to a country or region with an equivalent level of data protection not recognized by the EU.

We may also disclose your personal information to relevant law enforcement or other government authorities when required by applicable law or in response to legal proceedings.

We will also disclose your information when there is a reasonable need to do so, such as to protect people’s lives, persons or property, and when it is difficult to obtain your consent.

4.How can I access or modify your personal information

You should ensure that all personal information submitted is accurate. We will do our best to maintain the accuracy and completeness of personal information and update such data in a timely manner.

Where required by applicable law, you have the following rights with respect to your personal information:

(1) The right to access or copy specific personal information held by us about you;

(2) require us to update or correct your inaccurate personal information;

(3) refuse or restrict our use of your personal information;

(4) Request us to delete your personal information.

If you would like to exercise your rights, please contact us as follows.

For security purposes, you may need to provide a written request. We will refuse to process a request if we have reasonable grounds to believe that it is deceptive, unenforceable, or impairs the privacy of others.

You also have the right to withdraw your consent at any time, where required by applicable law, when we process your personal information based on your consent. However, the withdrawal of consent will not affect the legality and effectiveness of our processing of your personal information based on your consent before the withdrawal, nor will it affect our processing of your personal information based on other appropriate justifications.

5.How do we protect and retain your personal information

We attach importance to the security of personal information. We use appropriate physical, administrative and technical safeguards to protect your personal information from unauthorized access, disclosure, use, modification, damage or loss. For example, we use encryption to ensure data confidentiality; We use protection mechanisms to protect data from malicious attacks; We will deploy access control mechanisms to ensure that only authorized personnel have access to personal information; And we will conduct security and privacy training courses to enhance employees’ awareness of the importance of protecting personal information. We will do our best to protect your personal information, but please note that no security measures can be impeccable. If our physical, technical, or management protection facilities are damaged, resulting in unauthorized access to information, public disclosure, tampering, or destruction, resulting in damage to your legitimate rights and interests, we will bear the corresponding legal responsibilities.

We will retain your personal information for the period necessary to achieve the purposes described in this Policy, unless the retention period is required or permitted to be extended or permitted by law. Because the storage period of information may vary based on different scenarios and products and services, the criteria we use to determine the retention period include: The time required to retain personal information for the completion of the business purpose, including providing products and services, maintaining corresponding transaction and business records, controlling and improving the performance and quality of products and services, ensuring the safety of systems, products and services, responding to possible user inquiries or complaints, and locating problems; Whether the user agrees to a longer retention period; Whether there are special requirements for data retention in laws, contracts, etc.

6.How do we handle the personal information of minors (under the age of 18)

Our products, websites and services are primarily aimed at adults. In cases where personal information of minors is collected with the consent of parents or guardians, we will only use or disclose this information if it is permitted by law, with the express consent of parents or guardians, or if it is necessary to protect minors. If we discover that we have collected personal information from minors without prior verifiable parental consent, we will try to delete the data as soon as possible.

7.How is this policy updated

We reserve the right to update or amend this policy from time to time. If our Privacy Policy changes, we will post the latest version of our Privacy policy here. If we make a material change to our Privacy Policy, we may also notify you of the change through different channels, for example, by Posting a notice on our website or by Posting a separate notice to you.

  1. Our commitment to the collection and use of personal information
  2. How does our company use cookies
  3. How do we disclose your personal information
  4. How can I access or modify your personal information
  5. How do we protect and retain your personal information
  6. How do we handle the personal information of minors (under the age of 18)
  7. How is this policy updated
Last updated: July 2021